The management of BEST RENT AND TRAVEL Ltd., UIC: 124705817, address: Varna, Primorski district, 48 Bregalnitsa St., fl. 2, undertakes to provide the services requested and paid for by the client through an online reservation, in full quantity and quality according to the data provided by the client in the reservation form: client name, period, number of nights, number of adults and children, price per night.
All client requests entered in the “Notes” field of the reservation form will be fulfilled whenever possible.
In reservations, children are accepted only if they have not reached the specified age at the date of arrival.
The prices on the website of BEST RENT AND TRAVEL Ltd. are in Bulgarian lev (BGN) and include VAT, tourist tax and insurance. The total amount due by the client is calculated automatically depending on the number of days, number of adults and children, and the valid price offer for the respective period.
To guarantee an online reservation, 30% of the total reservation amount must be paid at the time of booking by debit/credit card or by bank transfer within the specified period after booking.
BEST RENT AND TRAVEL Ltd. reserves the right to change prices and special offers on its website depending on demand and availability. For already made, confirmed and paid reservations, the amount due does not change regardless of newly announced price offers.
In case of cancellation, non-use or change of an already paid online reservation by the client, BEST RENT AND TRAVEL Ltd. refunds the paid amount upon request, charging the applicable penalty:
For change or cancellation after booking, a penalty equal to the prepaid deposit is due.
Your card details are used only by the обслужваща банка (servicing bank) and are not stored by us.
Payment can be made in three ways:
We accept Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic and Maestro. When selecting this method, a secure payment page of our обслужваща банка opens where you enter your card details. If you are registered in Verified by VISA or MasterCard SecureCode, an authentication page of your issuing bank will open.
After a successful transaction, a receipt is displayed which you may print or save.
Card data is used only by the servicing bank and is not stored by us.
To protect you from fraud when paying with Visa or MasterCard, we apply best practices recommended by international card organizations:
SSL encryption for secure data transmission
Card authenticity verification via CVV2 code
3D Secure schemes: Verified by VISA and MasterCard SecureCode
At the moment of online booking, the stated amounts are automatically withdrawn from your card upon completion of payment.
For security reasons, the maximum card payment amount is BGN 3,000.
The payment must be made within the specified period after booking. After payment, it is recommended to send a copy of the payment document to [email protected], indicating the reservation number in the payment reference.
For reservations with arrival within the next 3 days, cash payment at reception is recommended to speed up processing.
If the online reservation is not paid within the specified period and no proof of bank transfer is sent, your reservation will be automatically cancelled by the reservation system.
If you are unable to pay an already made online reservation, please notify us at [email protected]. Failure to do so entitles BEST RENT AND TRAVEL Ltd. to seek liability and penalties for unpaid reservations.
If the client cancels under the above conditions, we will refund the amount using the same payment method used for the reservation.
Refunds for card or bank transfer payments can be made only to the same card or bank account used. All bank charges are borne by the client.
Disputes arising from the execution, interpretation or validity of these Terms and the POS terminal agreement shall be settled by negotiation, and if no agreement is reached – by the competent Bulgarian court.
If the Bank does not respond to a complaint within the legal period or the decision does not satisfy the client, disputes may also be referred to the Conciliation Commission for Payment Disputes at the Consumer Protection Commission (Bulgaria), an ADR body for national and cross-border disputes between payment service providers and users.
The conciliation procedure begins by submitting an application in writing, by email or online via the Consumer Protection Commission website.
The procedure is not a mandatory prerequisite for court action.
